Client: Major OEM
Fleet Size: 10,000+ vehicles
Results:
- Reduced pool fleet by 38%
- Increased garage operations productivity by 50% or $280k savings per year
- Reduced repair processing time resulting in $1.2m annually
Background:
- Low productivity of garage staff
- Preventative maintenance and repair coordination was inconsistent
- Numerous vendors driving up cost
- Excess pool fleet, due to extensive repair downtime
How we did it:
- Implemented process improvement
- Outlined new policies and procedures
- Established monthly key performance indicators (KPIs)
- Modified employee training program and off line technical support process
