Case Studies

Reduced Repair Processing Time Resulting in $1.2m Annual Savings

Client: Major OEM

Fleet Size: 10,000+ vehicles


  • Reduced pool fleet by 38%
  • Increased garage operations productivity by 50% or $280k savings per year
  • Reduced repair processing time resulting in $1.2m annually


  • Low productivity of garage staff
  • Preventative maintenance and repair coordination was inconsistent
  • Numerous vendors driving up cost
  • Excess pool fleet, due to extensive repair downtime

How we did it:

  • Implemented process improvement
  • Outlined new policies and procedures
  • Established monthly key performance indicators (KPIs)
  • Modified employee training program and off line technical support process