Client: Major OEM

Fleet Size: 10,000+ vehicles


  • Reduced pool fleet by 38%

  • Increased garage operations productivity by 50% or $280k savings per year

  • Reduced repair processing time resulting in $1.2m annually


  • Low productivity of garage staff

  • Preventative maintenance and repair coordination was inconsistent

  • Numerous vendors driving up cost

  • Excess pool fleet, due to extensive repair downtime

How we did it:

  • Implemented process improvement

  • Outlined new policies and procedures

  • Established monthly key performance indicators (KPIs)

  • Modified employee training program and off line technical support process