Client: Major OEM Regional Technical Location
Results:
- Technicians exceed 100% daily productivity, as a result of continuously improving their process and methodology
- Reduced garage costs by over $350,000 annually through recognition of efficiencies and tool utilization studies
- Increased daily output capacity
- Improved resource alignment and facility utilization
Background: This OEM was challenged with six different functional jobs in one garage location. The areas included: PDI, additionally installed vehicle accessories, reconditioning and warranty work, scrapping of full vehicles, engine scrapping and regular maintenance.
How we did it: Penske Vehicle Services conducted an analysis of the workflows in the shop and implemented a redesign including:
- Cross trained technical staff
- Improved stall and technical skill level placement
- Increased inflow/outflow of the shop
