Case Studies

Exceed 160% Technician Productivity

Client: Major OEM Regional Technical Location


  • Technicians exceed 100% daily productivity, as a result of continuously improving their process and methodology
  • Reduced garage costs by over $350,000 annually through recognition of efficiencies and tool utilization studies
  • Increased daily output capacity
  • Improved resource alignment and facility utilization

Background: This OEM was challenged with six different functional jobs in one garage location. The areas included: PDI, additionally installed vehicle accessories, reconditioning and warranty work, scrapping of full vehicles, engine scrapping and regular maintenance.

How we did it: Penske Vehicle Services conducted an analysis of the workflows in the shop and implemented a redesign including:

  • Cross trained technical staff
  • Improved stall and technical skill level placement
  • Increased inflow/outflow of the shop